FROM OUR HERD TO YOURS. WE HERD YOU LIKE TO PARTY! GRAB YOUR GOODS. GATHER YOUR HERD. A DIFFERENT-SIZED ANIMAL FOR THE JOB.
FAQ
FAQ
DELIVERY
WEEKDAY DELIVERY
Let the alpacas bring the goods! Our Standard Weekday Delivery works best for indoor events at venues or private residences with flexible delivery and pickup schedules.
We'll deliver your rentals one business day before our event and pick them up the followina ousiness day. For weekend events, this typically means Friday delivery and Monday pickup.
Standard delivery windows are 9 AM-12 PM or 12 PM-5 PM.
WeekEND Delivery
The alpacas work weekends, too! Our Weekend Delivery service includes delivery on Friday, Saturday, or Sunday, with pickup the following day.
Delivery and pickup each take place within a 3-hour window. Let us know which windows work best for you, and we'll do our best to accommodate! Specific arrival times aren't guaranteed, so a little flexibility helps keep the herd moving!
Weekend delivery is available at a higher rate than our Standard Weekday Delivery. Your delivery and pickup fees will be included in your invoice for review.
EVENT DAY DELIVERY & PICK UP
A tight timeline? The alpacas are on it! Our Same-Day Delivery service is designed for venues with specific load-in and load-out requirements, with delivery and pickup on the same day at your confirmed times.
This service is priced at a higher rate to accommodate precise scheduling and any additional staff needed. Your delivery and pickup tees will be included in your invoice for review. be included in your invoice for review.
Goods To Go
CUSTOMER PICKUP
A few good pieces, ready to go! Our Goods to Go service offers customer pickup on select rental items.
Your order will be ready for pickup one business day before your event and must be returned the following business day. For weekend events, plan for Friday pickup and Monday return. Our warehouse is closed for customer pickups and returns on Saturdays and Sundays.
Find us at APG HQ, 4919 Woodall St., Dallas, TX 75208. Head to the "MADE YOU PARTY" loading dock in the center of our building and enter through the iFriends of the Alpacas" door.
Please bring a covered vehicle, moving blankets, and ratchet straps to protect and secure your rentals during pickup and return.
Before your rentals head out, we'll need a signed customer pickup release form and a valid ID on file. Then you're ready to gather your herd!
BRING THE RIGHT VEHICLE
Compact SUVs: Best suited for smaller decor and event additions, generally under 5 feet. Fit depends on your specific items and vehicle.
Cargo vans: Recommended for larger items or orders with multiple rentals.
Box trucks: Ideal for larger orders with multiple items and large bars.
No pickup trucks : All rentals must travel in a covered, enclosed vehicle for both pickup and return. Pickup trucks are not permitted, due to the risk of weather exposure and items becoming dislodged or damaged during transit.
Goods to Go service fee: 10%
A rental handling fee applies to all Goods to Go orders and covers preparing, loading, unloading, and returning your rentals to inventory.
Damage Waiver: 14%
Each Goods to Go order offers an optional damage waiver for a little extra peace of mind. It covers normal wear and tear, stains, and rips to our rental items. Damage caused by neglect, including water damage, and lost items are not covered.
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Items that are lost or require replacement due to damage not covered by the waiver will be charged at five times the item's rental rate.
Transport Protection Fee: $150
Keep your goods safe on the go! Bring moving blankets and ratchet straps to protect and secure your rentals at pickup. If you arrive without either, APG will provide the missing supplies, and a mandatory transport protection fee will apply to your Goods to Go order.
RENTAL CARE
A little care keeps the goods looking good! Here’s how to protect your rentals and get them ready to head back to the herd.
Damage Waiver
Our optional damage waiver covers normal wear and tear, stains, and rips. It does not cover neglect, water damage, or lost items. Items lost or damaged beyond repair outside of waiver coverage will be charged at 5x the item's rental rate.
Using your 
rentals outside?
Have an indoor backup plan for bad weather, and bring all items indoors overnight. Keep rentals protected from rain and moisture-tarps alone aren't enough. Weather damage is not covered by the damage waiver.
Ready for Pickup 
or Return
Wipe down rentals, removing food, water, and other items or mess. Excessively dirty items may incur a cleaning fee.
More Party FAQs
The sooner, the better! Reserving early gives you the best chance of getting the goods you want. You can always request additions after your order is confirmed, subject to availability. Orders placed within two weeks of your event date incur a 20% rush fee.
You can request additional items, subject to availability. For customized items, one round of design edits is included; additional rounds incur a $350 design fee.
Yes! We call it Goods to Go, and it's available on eligible rental items with a $400 rental minimum. Pick up one business day before your event and return the following business day. Customer pickups and returns are available on weekdays only. Visit our Goods to Go section for all the details!
Our designers can help customize your APG rentals! Share your ideas and any additional details when submitting your wishlist. Need full-service event design and production? Our sister company, Social Llama Events, is the bolder of the pack and ready to talk big ideas.
Have something bigger in mind? Our sister company, Social Llama Events, offers custom fabrication starting at $15,000. If that fits your plans, reach out to their team to explore what's possible
After we receive your 50% deposit, we'll email your design proof within 48 hours. Follow the link to review your design, then select Approve designs or Request edits and leave your feedback. One round of edits is included; additional rounds incur a $350 design fee. Review spelling, colors, and artwork carefully-once you give final approval, your design goes into production and no further edits can be made.
Vector files are best! Upload your artwork as an SVG, EPS, or vector PDF to keep it crisp when printed. Don't have a vector file? We can help prepare your artwork for an additional fee.
Want a color outside our standard APG paint palette? Select a custom color using the color picker or enter a HEX code. If you have a specific brand color, share it in the additional notes section. Custom colors incur an additional fee, which will be added to your invoice once we confirm wishlist availability.
Please check with us before attaching anything to your rentals. Paint, tape, adhesives, vinyl, screws, staples, or other modifications require APG approval and may result in damage or replacement charges.
Our team will count your items and accessories when you arrive. Rentals are considered returned only when an APG team member receives and checks them in-please don't leave them unattended. You don't need to wait for the full condition inspection. If we find missing items, damage, or excessive cleaning needs afterward, we'll contact you with documentation and any applicable charges under you rental agreement.
